The formula

Margin CLV multiplies by your gross margin, which is the profit a customer brings, and the better number for deciding how much to spend keeping them.

Example

₱180 a visit, 4 visits a month, 2 years: ₱180 × 48 × 2 = ₱17,280. At 60% margin, that customer brings about ₱10,368 in gross profit.

Use it to decide

If a regular is worth ₱10,000 in profit, a ₱100 birthday reward or a ₱50 win-back offer is easy to justify.

Selyo tracks actual lifetime value from real visits.